Privacy policy

Information we collect

We may collect information you provide directly, including name, email address, phone number, billing address, shipping address, order details, support messages, photos or videos you send for claims, and account or checkout information.

We may collect technical information automatically, including IP address, browser type, device information, pages viewed, referring pages, approximate location from IP address, cookies, analytics events, fraud signals, and checkout/session logs.

We may receive limited information from service providers such as payment processors, shipping/logistics providers, analytics tools, fraud prevention tools, email systems, and suppliers.

How we use information

We use personal information to operate the store, process orders, collect payment, verify stock and shipping, fulfill products, provide tracking, handle cancellations/returns/refunds, respond to support requests, prevent fraud, secure the site, improve the catalog, comply with law, and keep business records.

We may also use contact information to send order updates, support replies, policy notices, abandoned checkout messages where allowed, and marketing only where permitted by law and your choices.

Payments

Payments are processed by third-party payment providers such as Stripe. We do not store full card numbers on our servers. Payment providers may collect and process payment information according to their own privacy and security terms.

Supplier and shipping sharing

To fulfill orders, we may share necessary order, product, shipping, contact, and delivery information with suppliers, AliExpress-related supplier services, warehouses, carriers, customs/logistics partners, and fulfillment service providers.

These parties may be located in countries different from yours. International fulfillment often requires cross-border transfer of order and shipping information.

Service providers

We may share information with vendors that help operate the business, including hosting, analytics, payment processing, fraud prevention, email, customer support, shipping, tax/accounting, security, and legal/compliance providers. They are expected to use information only for the services they provide to us or as legally permitted.

Cookies and analytics

The site may use cookies, local storage, pixels, and similar technologies for cart/session functions, checkout, analytics, fraud prevention, language preferences, and site performance.

We may use analytics tools such as Google Analytics to understand traffic and improve the store. Browser or device settings may let you block or delete cookies, but some site features may not work correctly without them.

Marketing and opt-out

If we send marketing emails or messages, you can opt out using the unsubscribe method in the message or by contacting us. We may still send transactional messages about orders, payments, security, support, and policy updates.

Legal reasons and protection

We may use or disclose information if needed to comply with law, respond to lawful requests, enforce policies, protect customers, prevent fraud or abuse, investigate disputes, collect amounts owed, defend legal claims, or complete a business transfer such as a merger, sale, or restructuring.

Data retention

We keep information as long as reasonably needed for orders, support, fraud prevention, tax/accounting, legal compliance, dispute handling, security, and business records. Retention periods may vary by record type and legal requirement.

Your privacy choices

Depending on where you live, you may have rights to access, correct, delete, restrict, object to, port, or withdraw consent for certain personal information. You may also have rights to opt out of certain targeted advertising, sale, or sharing activities if those laws apply.

To make a privacy request, contact support@coolisgadgets.com with “Privacy Request” in the subject line. We may need to verify your identity before completing the request.

California and other US state privacy notices

Some US state privacy laws apply only to businesses that meet certain thresholds, such as revenue, data volume, or data-sale/share activity. Cool Is Gadgets will honor applicable consumer privacy rights where legally required.

We do not knowingly sell personal information for money. If advertising or analytics practices are later configured in a way that qualifies as “sale,” “sharing,” or targeted advertising under applicable law, we should provide the required notice and opt-out mechanism before relying on those tools.

Children

The site is not intended for children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child provided personal information, contact us so we can review and delete it where appropriate.

Security

We use reasonable administrative, technical, and operational safeguards designed to protect personal information. No online system is perfectly secure, and we cannot guarantee absolute security.

Contact

Privacy questions and requests should be sent to support@coolisgadgets.com.